Refund and Returns Policy

Overview

At Saphan Siam Foundation, we strive to ensure that any products, materials, or merchandise provided through our website meet the expectations of our supporters and visitors.

If you have purchased an item through our website and are not satisfied, you may request a return or refund within 30 days of the original purchase date. Unfortunately, if more than 30 days have passed since the purchase, we may not be able to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be returned in its original packaging.

• Proof of purchase (such as a receipt or order confirmation) must be provided.

Please do not send returned items to the manufacturer unless specifically instructed by our team.

Non-Returnable Items

Certain items cannot be returned due to health, safety, or practical reasons. These may include:

• Perishable goods (such as food or flowers)

• Newspapers or magazines

• Personal or sanitary items

• Hazardous materials

• Flammable liquids or gases

Additional non-returnable items may include:

• Gift cards

• Downloadable digital products

• Certain health or personal care items

Partial Refunds

In some situations, only partial refunds may be granted. Examples include:

• Books or materials showing clear signs of use

• Opened media products (such as CDs, DVDs, software, or similar items)

• Items that are damaged, incomplete, or not in their original condition for reasons not caused by our organization

• Items returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will notify you by email that we have received the returned item. We will also inform you whether your refund request has been approved or declined.

If approved, your refund will be processed and issued to your original method of payment within a reasonable number of business days.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again.

2. Contact your credit card provider, as it may take time before the refund is officially posted.

3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

{email address}

Sale or Discounted Items

Only regularly priced items may be eligible for refunds. Items purchased during promotional sales or discounts may not be refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at:

{email address}

Further return instructions and the appropriate mailing address will be provided.

Gift Purchases

If an item was purchased as a gift and shipped directly to you, you may receive a gift credit for the value of the returned item once it has been received.

If the item was not marked as a gift at the time of purchase, any refund will be issued to the original purchaser.

Return Shipping

To return an item, please contact us first so we can provide the appropriate return instructions and mailing address.

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.

If a refund is approved, the cost of return shipping may be deducted from the refund amount.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: contact@saphansiam.org